Broadband & phone. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). So we tried getting virgin last year but the track was broken by the water board…. You can wait on this forum for a VM staff member to respond - which may take a couple of days. . Have been through all the processes. Solved: I lost service on Tuesday 3rd Jan. Today I logged into the website to. 23-09-2022 16:29 - edited 23-09-2022 16:30. Average salaries for Virgin Media Software Engineer: $116,902. I ordered my home start setup kit approximately one month ago which arrived today. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. 3. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. This is not fine, this is not normal and Virgin needs to fix this. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. - Between 17:10-18:30 - 16x disconnects. DTully. Networking and WiFi. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. However this tech would cost a one off charge of. A virgin media engineer made a mess of my wall during installation. Thanks for posting and welcome to the community. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. Follow these steps to install your virgin Media Broadband, TV and Phone service. Options. on 01-06-2022 14:17. We would like to show you a description here but the site won’t allow us. I have been a loyal customer of Virgin's for 12 years. . I will pop you over a private message - as I need to confirm some details. on 04-09-2022 17:19. Options. Went on to murder two women. Current VM broadband only customer. Changing your installation date. Our internet now seems fine and I want to cancel the visit, but I cannot. Home Phone. Options. Options. QuickStart, set up and connections. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do not cancel your existing broadband service until Virgin is in and working. . Ryan. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. I checked with him I had the tight cables and adaptor: he confirmed everything was ok. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. It could be a local noise ingress problem and they are checking all users on the same street box. Luke showing test-ipv6. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. Stream from Virgin Media. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Even Virgin media business bend over backwards for you. Browse. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. Do feel free to utilise our Forums again in the future, if you need any further assistance. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. We would like to show you a description here but the site won’t allow us. Jowa21. Next topic. Tudor. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. Ok so nearly two months further on. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. 2. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. 06-11-2019 9:40. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. I can be working on my laptop and suddenly it disconnects and states - 5243987. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. lovett wrote: ». 1 ACCEPTED SOLUTION. When I try to make an account online, it says 'opps we've run into a problem'. Forum Member. But if the socket is there and you have the router, it should be straight forward to set up yourself. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. Your new appointment details are displayed. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. The property where this will be installed is currently empty and has never had Virgin installed before. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. Joining in. We would like to show you a description here but the site won’t allow us. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). Please let us know if you have any further issues. No texts have arrived, I did check on my third attempt that they had my mobile number correct. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Virgin Media. Options. I told him that I wanted to connect my PC to my Virgin router via ethernet. 0 Kudos. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. . I have successfully charged them £20. . Sorry to hear your phoneline is not working. Stream from Virgin Media. 18/10/07 - 13:56 #4. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me. Installation of a landline and broadband installation takes approximately 14 days. Very Insightful Person. Next topic. A VM person will respond in a day or two. Gaming Support. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. Hello kaneledis. Is ther. Networking and WiFi. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. lovett wrote: ». The salary starts at $101,613 per year and goes up to $188,289 per year for the. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. In response to Reece_MH. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. How to restart your equipment properly. To be clear, this part-block is only in place for customers who haven't got an appointment in place. There may also be a £9. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. 22 along with broadband and TV. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). No one ever calls back. 2: Seeker. Cannot find details of visit in my account but. . Options. Then someone else will bring the internal parts and connect them up for you. More Information. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. £9. - remove the ethernet cable from. Why is everything self help? When self help doesn't work and status is bad. on 01-03-2023 00:20. Eh, that's exactly why I left Virgin media. I was sent landline adapter for the switch over date. Networking and WiFi. . When you've picked the date and time you want, click Next. If you'd like to cancel an upcoming installation appointment, please contact us. Dan1983. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. QuickStart, set up and connections. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. Click on Your Appointments. At the same time my Virgin fibre broadband stopped working. I have looked at the video on line about setting up the Hub. I have been having issues with Virgin Media broadband for 2 weeks now. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. Openreach engineer has twice failed to turn up - considering cancelling my contract. Options. I ordered my home start setup kit approximately one month ago which arrived today. Next door but one had his full installation. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. I’ve called customer - 5221667. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. We've been asked not to post the number on the forum so I'll send you a PM with it. Click on any of the available dates and timeslots to reschedule your appointment. This would tally with it not showing up in the app. Dave. Virgin media cancel installation month after month. I called again and was told an engineer was needed but the first available. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. Adduxi. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. - Between 7:40-17:10 - Perfectly fine. It wasn't a very good service anyway - expensive and poor quality compared to other providers. Give the broadband team a call 0330 041 2460. This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Thanks for reaching out to us and welcome to the Community Forums. This follows on from an appointment made for last week. See all Test Engineer salaries to learn how this stacks up in the market. If no joy, try the pre-install team - 0800 0521734. (This. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. QAM on Upstream should all be 64. Virgin TV 360. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. on 08-06-2023 16:51. Engineer no show. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. If you don't mind, I will need to send you a private message to pass security. However they may charge a £25 fee if the kit is not in need of replacement. . matt. I was due to be installed today and the engineer has not turned up. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. My question is. on 01-12-2022 10:32. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Virgin TV 360. PO Box 4014. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. They then sent me the engineer's. Options. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. TV on the go. Next. Cheers, Ryan. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Jowa21. You can be confident that we will do everything we can to ensure that it is put right. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. 08-02-2023 01:51 PM. She told me they had but offered no apology for their lateness. on 16-10-2022 19:44. Moving home with Virgin Media. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. Options. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. How do I get in touch with - 5174587. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. 3. I’m new to Virgin Media and I’m due to have a broadband-only package installed on 4th Feb. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. According to the automatic compensation rules I should be entitled to. To view this please sign in to My Virgin Media here: My VM. 0 Kudos. You can book a technician either by phoning customer support, or waiting for staff to reply here. Virgin Mobile. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. • If you select Change Network Settings > From here, you can change or update your WiFi settings. on 04-10-2022 17:39. No the hub 5 keeps flashing red then turning solid white then flashing red again. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 30/1. Browse Virgin Media Virgin Media. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. Mark as. Otherwise - explain the issues you're having on this forum and others can advise, VM. Jowa21. A complaint is in place, it will not be closed until compensation is settled. SpeedSteven I have received a txt saying that an engineer is going to call on Thursday 5th May, I won't be home and when I try to reply to the txt saying that I won't be home, I get a reply saying "you didn't understand my reply" at this stage I don't want an engineer to call, but it would be helpful to speak to someone technical so that I can see if. . External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. Saw a Virgin engineer - 5396795. 1: A signal issue with the in-built Freeview terrestrial tech. Three recently had a 30-day 4G unlimited package for ~£20. The brown box outside is all broken, please see the photo. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Gaming Support. How to restart your equipment properly. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Test your wireless connection. 15 if we don’t turn up on the promised day of an. 10-09-2020 22:04. Forum Team. Sign out . 08-02-2023 01:51 PM. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Here’s how much we’ll credit you for the following service issues: £9. TV on the go. Re: How do you book an engineer. Reply. Just wait here a day or two for a VM Mod to pick this up and arrange with you. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Tv engineer charges. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. We would like to show you a description here but the site won’t allow us. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. 1 Kudo. 00 pm. There may also be a £9. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. Still no option to book an Engineer. . How do you get through to someone - 5376938. The start up menu didn’t. 360 Box not connecting to TV. All its engineers are on our doorstep. build flat I needed Vodafone to send an engineer out. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. I rang up to add an additional box to my account on 16th. I believe it is a deliberate strategy by VM. Networking and WiFi. @Smeags wrote: Hi. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. The complete l. Their service has stopped working and it is not fully fixed after two full working days. 2. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. eg4go to live chat to resolve issues and book engineer. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. Broadband & phone. Re: Engineer appointment is too far. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. 0 Kudos. Tudor. Over 12 months from my order. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. My hub is upstairs, my landline, 3 phone network starts downstairs. These prices are for new customers only. VM engineer no-show, Billing team refuse to compensate. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. an English call centre. He also denied virgin use Kier. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. Absolute joke of a company. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. > Network. They will just waste your time. Hi @MurphynBrown. I thought you couldn't have a 360 and a V6 running on the same account at the same time. 10. No confirmation received so just rang now and there is no record of the appointment. My broadband failed totally on 27 June. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Hi I hope you can help. My Virgin Media. £25 standard fee for the work. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. The subsequent investigation into Williams. Go to our service status page. Are you charged for engineer visits even if the engineer did have to fix the machine. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. So I have no idea when I will be connected. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. 3 weeks ago. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Also, my order with Plusnet is "Unlimited Fibre Extra". i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. We’ve just moved into our house and it already had a Virgin media connection. If you extended the cables yourself that could be the problem. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. FYI that I do not work for NOW, just a NOW customer trying to help. Booking an engineer is easy with Virgin Media. 00 for the 3 broken appointments. We would like to show you a description here but the site won’t allow us. They said he ould call this morningto confirm his visit bt. 17-08-2022 15:17 - edited 17-08-2022 15:37. Email. We would like to show you a description here but the site won’t allow us. Call 150 support. on 21-12-2022 14:10. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Tudor. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. We would like to show you a description here but the site won’t allow us. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. No, should bi in an omnibus. It’s happened to a few people. unless you've spent the best part of a week trying. The engineer was booked. Engineer No show. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. Hi Thanks for joining me on PM.